Cluster 1

CLUSTER MANAGEMENT

The performance of your supply chain is critical to the success of your business, and your suppliers should be competent to manage themselves. But to what extent do you understand the impact of your suppliers’ performance on the performance of your own business? We can help to pinpoint the key performance measures required to ensure the correct focus to deliver improvement in cost, quality and delivery.

CRM

CUSTOMER RELATIONSHIP MANAGEMENT

Marketing strategies to combat the purchasing strategies of your customers are an essential business tool. Our insights and knowledge of purchasing best practice can help you better to understand and counter the buyer’s approach in order that you can achieve your objectives.

SRM

SUPPLIER RELATIONSHIP MANAGEMENT

Effective supplier relationships are key to an organisation’s capability to compete in markets. Establishing the correct tone and demeanour, and ensuring that everyone – customer and supplier – is working towards the same objectives, are crucial to achieving results. Working across sectors and categories, we can help you to shape appropriate strategies and deliver implementation plans to ensure the desired results.